How to Use French Interrogative Pronouns Qui and Que

French has three interrogative pronouns: qui,  que, and lequel, which are used to ask questions. They all have differences in meaning and usage. Note that lequel  is a more complicated case and, as such, is addressed separately. Also, while qui and que are also  relative pronouns,  we are only discussing them here in their function as interrogative pronouns. How to Use Qui   Qui  means  who  or  whom, and it is used when asking about people. Qui as Subject When we want to use qui as the  subject  of the question, meaning  who, you can use either  qui  or  qui est-ce qui. In this case, the word order cannot be inverted, and the verb is always third person singular. Qui veut le faire? / Qui est-ce qui veut le faire?  Who wants to do it? (answer: Pierre wants to do it. Qui refers to Pierre, the subject of the sentence.)Qui parle? / Qui est-ce qui parle?  Who is speaking? (answer: Margot is speaking. Qui refers to Margot, the subject of the sentence.) Qui as Object To use qui as the object of the question, in the sense of whom, qui can be followed by either est-ce que or inversion. Qui est-ce que vous aimez  ? / Qui aimez-vous ? Whom do you love? (answer: I love Julien. Qui refers to Julien, the object of the sentence.)Qui est-ce que tu vois  ? / Qui vois-tu  ? Whom do you see? (answer: I see Manon. Qui refers to Manon, the object of the sentence.) Qui After a Preposition À qui est-ce que tu parles  ? / À qui parles-tu  ?  To whom are you speaking?De qui est-ce que tu dà ©pends  ? / De qui dà ©pends-tu  ? Upon whom do you depend? How to Use Que Que means what and is used to refer to ideas or things. Que as Subject When  que  is the subject of the question, you must use  quest-ce followed by qui  (which is the part that refers to the subject) and followed by a verb in the third person singular, with no inversion. Quest-ce qui se passe  ? Whats happening?Quest-ce qui est tombà © sur la terre  ?  What fell on the ground? Que as Object When  que  is the object of the question, it can be followed by est-ce que or inversion. Quest-ce quil veut? / Que veut-il  ?  What does he want?Quest-ce que tu penses de mon idà ©e? / Que penses-tu de mon idà ©e? What do you think of my idea?Quest-ce que cest (que cela)  ? What is that? Que to Quoi After a preposition, the meaning of que (as what) remains but its format changes to quoi. De quoi est-ce que vous parlez? / De quoi parlez-vous? What are you talking about?À quoi est-ce quil travaille? / À quoi travaille-t-il?  Whats he working on? More Examples of the Interrogative  Pronouns Qui and Que Qui donc ta frappà ©? Who hit you? (qui as subject)Qui est-ce qui en veut? Who wants some? (qui as subject)Qui cherchez-vous?  Who are you looking for? (qui as object)Cest à   qui?  Whose is it,  to whom does it belong? (qui as object)À qui le tour?  Whose turn (is it)? (qui as object)De qui parles-tu?  Who  (ou  whom) are you talking about? (qui as object)Qui est-ce que tu connais ici? Who do you know around here? (qui as object)À qui est-ce que je dois de largent?  Who do I owe money to? / To whom do I owe money?  (qui as object)Quy a-t-il? Whats the matter? (que as subject)Que devient-elle? Whats become of her? (que as object)Quest-ce que je vois / jentends? What is this I see / hear? (que as object)Quest-ce qui tarrive?  Whats the matter with you? (que as subject)Quest-ce que la libertà ©? What is freedom? (que as object) Summary of French Interrogative Pronouns Subject of question Object of question After preposition People(who?) quiqui est-ce qui quiqui est-ce que qui Things(what?) quequ'est-ce qui quequ'est-ce que quoi

Analysis Of Edgar Allan Poe s The Death Of A Mother

Nicole Valdes Ms. Jurado English I November 20, 2015 Edgar Allan Poe Edgar Allen Poe, who is mostly the author of mysterious writings has a way of portraying one s sensibility in petrifying short stories and poems. Edgar Allen Poe was a very disturbing writer. This author wrote many short stories and poems based on heartbreaking experiences made in the life of Poe. Having gone through a lot, Poe managed to express his emotions through writing. And although Poe became well known after he passed, this author has impacted the views of society and life towards many. Happiness and pain are what caused Poe to become a huge success. Despite his experiences with poverty, loss and gain of love, and the death of a mother, Edgar Allen Poe has been an inspiration to many by his short stories and poems of terror and obscurity. After Poes parents passed away at the age of 3, the toddler was adopted by a wealthy couple in Virginia. At 13, Poe had thought of becoming a writer but never made that dream come true. In college, Poe attended the University of Virginia bu t was in debt. The writer began to gamble in order to pay the expenses. Later, with almost no money left, Poe burned his furniture being the only option to keep warm. Ashamed of being poor, Poe headed back home to see his soon to be wife. After arriving home, Poe was disturbed to know that Elmira Royster, the fiancà © of Poes had become engaged to another man while the author had been away. Running away from theShow MoreRelatedBrianna Ruiz-Vannerson. Leonard Miller. Enc1102. Feb. 231548 Words   |  7 PagesMiller ENC1102 Feb. 23 2017 The Compelling Mind of Edgar Allan Poe Through: â€Å"Lenore† and â€Å"The Raven† Throughout the life of esteemed author Edgar Allan Poe, there have been many time that this extraordinary man’s life has been turned upside down with grief. 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Customer Satisfaction of Grameenphone Limited free essay sample

Moktar Ali Associate professor Department of Marketing Faculty of Business Studies University of Dhaka Sub: Request for acceptance of the term-paper Sir, We are very pleased to be able to submit the term-paper on â€Å"Customer satisfaction of Grameenphone limited†. In developing the report, we have followed the format and instructions given by you. In every sphere of the report, we have tried our level best to make a good combination of learning from the Business statistics. We also tried to match the theoretical knowledge and the direct experience gathered during the preparation of the term-paper. In this report, we have tried to be as descriptive as possible for the convenience for the reader. Any clarification required query needed regarding my report will be gratefully acknowledged. The obediently Md. Masum-ul Hoque ID No. 41018003 Md. Amin ID No. 41018043 Md. Ehsanul Hoque ID No. 41018044 Executive Summary This Project Work has been prepared as partial fulfillment of requirements for the Business statistics course. Due to increasing of excessive competition in business environment customer care is getting more preference day by day. Now a day the concept of customer service is widely used with he service of mobile phone companies. At the point of view of Bangladesh essentiality of customer service in telecom sector is in rising demand. When a product or service is introduced in the market in order to inform the customer about the product and service as well as to provide after sales service the most feasible way is customer care service. Customer care center is indispensable part for the service provider since most of the people of our country are illiterate. As a market leader, GrameenPhone is continuously coming up with new ideas regarding its products and services. Recently, the company is mainly focusing on the non-voice services. Because, the company knows in near future, voice based services will reach to the maturity stage which will make the business growth constant to some extents. Hence, the company is trying to maintain the leading position in non-voices services as well like SMS, Push-Pull, and Information related services at the early growing stage. These services are working as a building block to increase GP’s service value. Coming up with innovative service is easier than making subscribers aware of services. Hence through this report I have tried to find out GP’s position in cellular phone industry and the services that Grameen phone is presently providing to its valued customers their satisfaction level. 15 million people out of 140 million total citizen of Bangladesh are presently using cell phone; it means that out of every 9 people one is using cell phone. In the third world country like Bangladesh the amount of users is amazing. Grameenphone holds almost 61% market share of telecom industry that is out of every 10 users 6 belongs to Grameenphone. So GrameenPhone marketing strategy should be â€Å"Profitable growth expanding market share through satisfying existing customers†. A comprehensive survey was conducted to know about GP’s present service condition that is providing to its valued customers. Grameen phone as a market leader in this industry should revise its service packages, quality with more conveniently for the customers. Otherwise, in the long run new innovation services will not give its ultimate success. Introduction GSM technology was introduced in Bangladesh from 26th march 1997 by GrameenPhone. The first year after the GrameenPhone was launched, there were o other operators using the GSM technology. From 1998 Robi started their operation using the same technology to serve the subscribers of Chittagong. With time both the operator extended their coverage and service feature. Within a short period of time SHEBA Telecom joined the market which is now named as Banglalink with a new management called Orascom. GrameenPhone is the market leader having more than 2. 4 million subscribers; Robi is the market follower having 1 million subscribers. Banglalink is also increasing its market share by providing various types of attractive offers to capture the existing market. As the socioeconomic status of the country does not provide further possibilities to increase the growth of the industry, market followers are trying to attract other operator’s subscriber. So, there is an emergence of studying the related factors of the customer loyalty in the context of Bangladesh GSM telecommunication system for GrameenPhone to preserve its’ market share. Statement of the problem In the GSM mobile telephone sector in Bangladesh vast competition has emerged. So, the subscribers now have various alternatives to choose according to their convenience. Therefore, to maintain the leading position in the market GrameenPhone has to identify the factors related to customer satisfaction and loyalty. Purpose of the study The purpose of the study was to present the relationship between service quality, switching cost and trust with customer satisfaction and customer loyalty in GrameenPhone, the leading GSM mobile telephone system in Bangladesh. A relational study on service quality, customer satisfaction and customer loyalty Hypothesis Service quality has a significant positive influence on increasing customer satisfaction Methodology Interview Method: To gather Primary data questionnaire will be developed. The questionnaire survey will be the most effective method to collect data for our study.  · For this research the survey will be conducted on 20 respondents. It will not be possible to conduct personal interview because of time limitation. Therefore, questionnaire survey will be the most appropriate one for this study.  · For seco ndary data, web site of Grameenphone Ltd. Will be helpful and the Annual reports and internal official information if accessible.  · After getting all the questionnaires filled up, the data will be analyzed with SPSS. Data Collection Data were gathered from both primary and secondary sources. Collection of data was not that difficult as GrameenPhone Ltd is a leading fast generation private telecommunication Industry in the country. All the necessary data for this project will be collected by making a survey on people who are using the Grameenphone’s service and also who are working for GrameenPhone by asking them to fill up the questionnaire. Data Analysis For the analysis of the collected data a primary or rough analysis will be conducted to validate the questionnaire for gathering the adequate information. If the gathered information is not up to the mark, further change in the questionnaire will be made. The data analysis will be conducted using SPSS. The results will be represented through Bar charts, Pie charts and written interpretations. Limitations of the study The study was limited by a number of factors. Firstly, the research was limited only in Dhaka city. Secondly, sample size was very small to present the proposed scenario. Thirdly, time constraint led to get narrower outcomes and finally, the knowledge constraint of the researcher was another limitation for this study. Research timeline From May 9, 2011 to August 1, 2011 Literature of review Service quality According to Berry et al. (1988), service quality has become a significant differentiator and the most powerful competitive weapon which all the service organizations want to possess. Definitions of service quality hold that this is the result of an evaluation process where customers compare their expectations about a service with their perception of the service to be received (Lewis Booms, 1983; Lehtinen Lehtinen, 1982; Gro? roos, 1984; Parasuraman et al. , 1985, 1988, 1994). They also added that service quality can be split into technical quality which means ‘what is done’ and functional quality which means ‘how it is done’. Lehtinen and Lehtinen (1982) gave a three-dimensional view of service quality consisting ‘interaction’, ‘physical’, and ‘corporate’ quality. Numerous researches have been delineated service quality as forms of attitude – a long run overall evaluation, and the two constructs (service quality and attitude) are viewed as similar (Parasuraman et al. 1988; Bitner, Booms, Tetreault, 1990; Bolton and Drew, 1991; Cronin Taylor, 1992; Bitner Hubert, 1994). Allport (1935) defined attitude as â€Å"a learned predisposition to respond to an object in a consistently favorable or an unfavorable way. † As perceived service quality portrays a general overall appraisal of service, i. e. a global value judgment on the superiority of overall satisfaction with the service, it is viewed as similar to attitude (Sureshchandar et al. , 2002). Parasuraman et al. (1988) have developed a service quality measure, SERVQUAL which reasonable of the overall service quality dimensions. The researchers developed ten general dimensions named- tangibles, reliability, responsiveness, competence, courtesy, credibility, security, access, communications, and understanding. SERVQUAL was revised later by Parasuraman et al. (1991) based on the result of an empirical study on five service companies. They noticed that some of the ten dimensions were correlated. They refined it and finalized the instrument composed of five dimensions include reliability, responsiveness, assurance, empathy, and tangibles. In this present study these dimensions will be used to measure the service quality. Dimensions of service quality

Wholly Innocent Misrepresentation free essay sample

In order to advice Chris and Angela, it is necessary to consider the law relating to misrepresentation. We will analyse the situation to see what laws are applicable and advise Chris and Angela. When Chris and Angela have bought the house, they signed a written contract. In this written contract, the terms have to be contained into. If David’s statements are not in the contract, it is only representations. The statements were not in the written and signed document, so they are not a term. Misrepresentation is a tort, or a civil wrong. It needs not to be intentionally false to create liability. Misrepresentations In this case all of the statement are an oral contract. â€Å"It is much harder to tell a term from a representation†. (Business Law and Ethics). Here, all the statement was very weak, and one of the parties had more knowledge, so for the other party it is likely to make representations. We will write a custom essay sample on Wholly Innocent Misrepresentation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page All of these representations are false according to Chris and Angela. But may be David can prove that he had reason for believing that all the statement were true. The first statement is a negligent misrepresentation. David made a false representation as to a past or existing fact. David did that because he had the intent to induce Chris and Angela to rely upon it. They relied on the representation, without knew it was false. As he is the owner, he is supposed to know the truth. If he can’t, it is a negligent misrepresentation. Otherwise, if David can prove that for him the statement is true, it will be a wholly innocent misrepresentation. This is the burden of proof in non-fraudulent misrepresentation. The authority for a negligent misrepresentation is: (Howard Marine v Ogden [1978]). The second statement about the new gas is a liar from David, and it turns to be dangerous for Chris and Angela. The gas central heating system must be replaced, and it will cost ? 6,000. This statement is a fraudulent misrepresentation; because Chris knew it was a false representation, and it is made with knowledge is false. David knowing it was false, and he lied to Chris and Angela. In this case, the innocent party, Chris and Angela, is entitled to rescind the contract and have some damages. The authority for that is: (Derry v Peek [1889]). David told Chris and Angela the neighbourhood was very quiet, and he â€Å"barely knew they were there†. After they move up, Chris and Angela discover that their neighbours were very noisy. They are a party with less knowledge, so it is likely to make representations. This is a wholly innocent misrepresentation; David can say that he believing the statement was true. Concerning the area, Chris and Angela, who just were potential buyers, didn’t have the knowledge for the future development of the area. As David said ‘in my opinion†, it is a statement of opinion. A statement of opinion is not a misrepresentation. This statement, which not represents risk for Chris and Angela, pushes them to buy the house. David gave his opinion, and Chris and Angela decided to believe him, without seek to know if it was true or not. The authority for that are: (Bisset v Wilkinson [1927]  ; Smith v Land ans House Property Corp [1884]). 2. Remedies Chris and Angela can rescind the contract when it is established there was a fraudulent misrepresentation. In the case of misrepresentation, â€Å"the innocent party become aware of the misrepresentation†. The burden of proof under fraudulent misrepresentation is high. Each party gives back the benefit, which they have received under the written contract. But is not always possible to rescind the contract and have damages. For the case of the first statement, about the â€Å"first class condition throughout†, the representation made knowing that is was untrue. Misrepresentations are civil offenses. The remedy for negligent misrepresentation is that of rescission. The court will act like the contract never existed. If Chris can prove that he actually believed that his statement was true, the misrepresentation will be a wholly innocent misrepresentation. Otherwise, it is a negligent misrepresentation. Royscott Trust v Rogerson confirmed in case of tortious damages, remedies for fraudulent misrepresentation is also available for negligent misrepresentation. Chris and Angela can ask damages for this misrepresentation to justice. (Royscott Trust v Rogerson [1991]) In the case concerning the new gas, the misrepresentation is a fraudulent misrepresentation. David knew that the gas central had to be changed, even if he said that he changed the central. Fraudulent misrepresentation is the most difficult to prove. In this case, Chris and Angela can sue and have damages for tort of deceit. The representee will be entitled to a remedy in equity for the fraudulent misrepresentation, and to recover damages in tort for deceit in respect of the fraud. For the wholly innocent misrepresentation about the quiet neighbourhood, the loss of the one party must benefit the other. They are no damages usually for innocent misrepresentation. Chris and Angela do not have many options, because they have no right to claim damages. (William Sindell v Cambridgeshire CC [1994]) We know that the statement about the development in the area in a statement of opinion. David has no facts to support such a position, so this statement is not capable of being a misrepresentation. Chris and Angela can’t do something in this case. Chris and Angela can try a lawsuit for the fraudulent misrepresentation about the new gas central heating system. With the help of a lawyer, they can have some damages: firstly David will have to repay for the new gas, and secondly, for the week that Chris and Angela have spent in hotel. The contract can’t be rescind, so Chris and Angela will keep the house. In fact, the contract is affirmed so it is impossible to rescind it. If they want to sell the house, the price will be lower, taking account the statements.